Refund policy

At GONEXT, we are committed to ensuring your complete satisfaction with every purchase.

If for any reason you are not entirely happy with your luxury watch, we offer a straightforward 15-day refund policy.

Eligibility for Returns:

– Items must be returned within 15 days from the date of purchase.
– The watch must be in its original condition, unworn, and with all original packaging, tags, and accessories.
– Proof of purchase is required for all returns.

How to Initiate a Return:

1. Contact Us: Reach out to our customer service team at brownbox.vmd@gmail.com to initiate the return process.

2. Prepare Your Package: Securely pack the watch in its original packaging, including all accessories, tags, and proof of purchase.

3. Ship Your Return: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.

Refund Process:

– Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Exchanges:

– If you wish to exchange your watch for a different model, please follow the return process and place a new order for the desired watch.

Non-Returnable Items:

– Gift cards
– Customized or engraved watches

Damaged or Defective Items:

– If you receive a damaged or defective watch,

please contact us immediately at brownbox.vmd@gmail.com We will arrange for a replacement or refund as quickly as possible.

Contact Us:

For any questions or concerns regarding our refund and return policy,

please contact our customer service team at brownbox.vmd@gmail.com We are here to assist you and ensure a smooth and satisfactory experience.

Thank you for choosing GONEXT. We appreciate your trust in our luxury timepieces.